Order and Shipping Information - Traffic Safety Warehouse®
Hours of Operation:
Our normal hours of operation are 8 AM – 5 PM Central Standard Time, Monday through Friday. Our Website is available to you 24 hours a day 7 days a week.
Freight & Shipping Charges:
We cannot accept International orders through our Website at this time. This includes Alaska, Hawaii, Puerto Rico, Canada & APO Addresses. Please contact us by email or phone for information regarding International Shipments. We can quote you all charges related to your order prior to shipment. International orders require payment in advance.
Prices for our products do not include freight costs. We add shipping charges to your order at the time of invoice. Shipping rates shown are based on Commercial Deliveries with Loading Dock Access Only. Schools, churches, military facilities and residences will require additional handling. We urge you to call for a shipping rate on any items that have to ship via LTL. We always ship via the most economical method available to us, unless you specify otherwise. Standard shipping is via UPS. Products are typically shipped within 1-3 Working days but shipping does vary depending on which products are ordered and time of year. During Spring and Summer months, lead times on signs and most traffic items will be longer. Please plan accordingly and call us with any questions regarding our current product lead times. Special requests CANNOT be made online. You must call to make special arrangements for shipping, etc! Note: Items over 150 lbs. or too big dimensionally cannot be shipped via UPS and will be shipped via common carrier, to a Commercial Location Only - LTL Shipments Cannot Ship To Residences or Any Location without Loading Dock Access. Shipments by truck will be “curbside only” and additional freight for inside delivery or liftgate will be required. Shipping charges calculated by our website checkout are estimated and actual charges may vary. We will contact you if there is a discrepancy. If you would like to know the freight cost prior to placing your order, please call us at 877-966-1018. *** We can use your UPS Account # for Ground orders and your preferred carrier for Truck orders for your convenience! Simply enter the information during check out under "Instructions/Notes"! ***
Returns, Refunds & Cancellations:
No returns of any merchandise will be accepted without a Return Authorization Number (RA#). Please contact customer service to receive a RA#. All returns must be made within 7 days of receipt of merchandise for a full merchandise credit less a 25% restocking fee. Returns should be sent to the address of the shipper on your original packing list. Any products to be found defective, the manufacturer's warranty will apply (Excludes shipping charges). Items returned must be in new and resalable condition and in original packaging. No returns or cancellations accepted on any Custom products or Custom Imprinted products and Striped or Sheeted products or any other products noted as such. Buyer is responsible for all freight costs on returns. Note: When returning products, be sure to send them pre-paid, insured and save your shipper's tracking number. Without a tracking number, it may be difficult to prove that your return arrived at our factories.
Payment Options, Terms & Taxes:
We accept payment by Visa, Mastercard, American Express, Discover and Paypal. We also welcome purchase orders from schools, governmental facilities, and other public facilities and large companies. We bill based on Net 30 Day terms. Invoices paid late are subject to finance charges. Please fax credit references and a hard copy of your Purchase Order to 847-966-1205.
No tax charged on any orders shipped outside of our home state Illinois. Occasionally, we may have to charge sales tax under special circumstances. Standard Sales Taxes charged on Illinois shipments. If you are tax exempt, please fax or email your exempt certificate.
Risk of Loss:
Risk of loss and title on products purchased from TrafficSafetyWarehouse.com pass on to you upon delivery to the shipping carrier (F.O.B. shipping point). if a shipment is lost in transit, please notify us within 7 Days of the shipment date for research. Anything after the 7 Day point will not be eligible for any carrier claims.
The receiver is responsibile for inspecting all deliveries. Before signing for any delivery, be sure to inspect the packages or pallets for any damage that may have occurred during transport. If you receive a damaged product in shipment please call us at 877-966-1018 within 48 hours. When signing for your shipment, make sure to notate the damage with your signature. Otherwise, legally, by applying your signature without “damage” or “uninspected”, you are signing a document stating that you have inspected the item in good condition and any later claim with the freight company must be filed by you as we have no recourse.
Order Tracking & Invoicing:
Please phone us at 877-966-1018 or email us at sales@TrafficSafetyWarehouse.com to find out the status of your order. Upon shipping we will email you the carrier and shipment tracking information. We will email you your Invoice after shipping the order. If you need a hard copy of the Invoice mailed or faxed, you will need to call us with your request. We can also provide you with our W-9 form upon your request.
TrafficSafetyWarehouse.com and its affiliates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by TrafficSafetyWarehouse.com itself is not as described, your sole remedy is to return it in unused condition.
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