Order and Shipping Information - Traffic Safety Warehouse®
Hours of Operation:
Our normal hours of operation are 8 AM - 5 PM Central Standard Time, Monday through Friday. Our Website is available to you 24 hours a day 7 days a week.
Freight & Shipping Charges:
We cannot accept International orders through our Website at this time. This includes Alaska, Hawaii, Puerto Rico, Canada & APO Addresses. Please contact us by email or phone for information regarding International Shipments. We cannot ship to all areas.
Please check orders carefully before submitting as we cannot cancel or make changes once processed through our website. We're not responsible for incorrect addresses or contact information submitted on orders.
Prices for our products do not include freight costs. We add shipping charges to your order at the time of invoice. Shipping rates shown are based on Commercial Deliveries with Loading Dock Access Only. Schools, churches, military facilities and residences will require additional handling. We urge you to call for a shipping rate on any items that have to ship via LTL. We always ship via the most economical method available to us, unless you specify otherwise. Standard shipping is via UPS. Products are typically shipped within 1-3 Working days but shipping does vary depending on which products are ordered and time of year. During Spring and Summer months, lead times on signs and most traffic items will be longer. Please plan accordingly and call us with any questions regarding our current product lead times. Special requests CANNOT be made online. You must call to make special arrangements for shipping, etc! Note: Items over 150 lbs. or too big dimensionally cannot be shipped via UPS and will be shipped via common carrier, to a Commercial Location Only - LTL Shipments Cannot Ship To Residences or Any Location without Loading Dock Access. Shipments by truck will be "curbside only" and additional freight for inside delivery, appointments or liftgate will be required. Shipping charges calculated by our website checkout are estimated and actual charges may vary. We will contact you if there is a discrepancy. If you would like to know the freight cost prior to placing your order, please call us at 847-966-1018. *** We can use your UPS Account # for most Ground orders and your preferred carrier for Truck orders for your convenience! Simply enter the information during check out under "Instructions/Notes"! ***
Returns, Refunds & Cancellations:
No returns of any merchandise will be accepted without a Return Authorization Number (RA#). Please contact customer service to receive a RA#. All returns must be made within 30 days of receipt of merchandise for a merchandise credit less a 20% restocking fee, unless otherwise stated. Returns should be sent to the address of the shipper on your original packing list. Any products to be found defective, the manufacturer's warranty will apply (Excludes shipping charges). Items returned must be in new and resalable condition and in the original packaging.
Please note that not all items will be eligible for return. No returns or cancellations accepted on any Custom products, Custom Imprinted products, Striped or Sheeted products, Concrete products, LED Sign products or any other products noted as such. Should there be any questions regarding these items, please reach out to our team. We will be happy to assist you. Buyer is responsible for all freight costs on returns.
Note: When returning products, be sure to send them pre-paid, insured and save your shipper's tracking number. Without a tracking number, it may be difficult to prove that your return arrived at our factories.
Please look over your quotation carefully before placing your order. Often times, there are notes specific to the items listed on the quotation. We are not responsible for orders placed incorrectly from quotations. The buyer must confirm all items prior to ordering. Custom print and special priced items cannot be returned or cancelled, unless otherwise stated. Should there be any questions regarding quotations and how to order them, please reach out to our team and we will be happy to assist you.
Payment Options, Terms & Taxes:
We accept payment by Visa, Mastercard, American Express, and Discover. We also welcome purchase orders from schools, governmental facilities, and other public facilities and large companies. We bill based on Net 30 Day terms. Invoices paid late are subject to finance charges. Please fax credit references and a hard copy of your Purchase Order to 847-966-1205.
Sales Tax Exemption:
If your organization qualifies for a state sales tax exemption, please view the instructions on our tax exemption page.
Risk of Loss:
Risk of loss and title on products purchased from TrafficSafetyWarehouse.com pass on to you upon delivery to the shipping carrier (F.O.B. shipping point). if a shipment is lost in transit, please notify us within 7 Days of the shipment date for research. Anything after the 7 Day point will not be eligible for any carrier claims.
The receiver is responsible for inspecting all deliveries. Before signing for any delivery, be sure to inspect the packages or pallets for any damage that may have occurred during transport. If you receive a damaged product in shipment please call us at 847-966-1018 within 48 hours. When signing for your shipment, make sure to notate the damage with your signature. Otherwise, legally, by applying your signature without "damage" or "uninspected", you are signing a document stating that you have inspected the item in good condition and any later claim with the freight company must be filed by you as we have no recourse.
Order Tracking & Invoicing:
Please phone us at 847-966-1018 or email us at sales@TrafficSafetyWarehouse.com to find out the status of your order. Upon shipping we will email you the carrier and shipment tracking information. We will email you your Invoice after shipping the order. If you need a hard copy of the Invoice mailed or faxed, you will need to call us with your request. We can also provide you with our W-9 form upon your request.
TrafficSafetyWarehouse.com and its affiliates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by TrafficSafetyWarehouse.com itself is not as described, your sole remedy is to return it in unused condition.
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All servers and applications are PCI-compliant, further ensuring your security.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Traffic Safety WarehouseÂ® or its content suppliers and protected by United States and International copyright laws. The compilation of all content on this site and all software used on this site are the exclusive property of Traffic Safety WarehouseÂ® and also protected by U.S. and International laws.
By visiting Traffic Safety Warehouse® or sending us e-mails, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders.